Privacy Policy

Last updated: September 2026

Information We Collect

When you contact us or submit a service request, we may collect your name, mobile phone number, email address, ZIP code, city, a description of your garage-door problem, your preferred contact method and best time to be reached, and any photo you choose to share.

How We Use Your Information

We use your information to:

• Review your service request and contact you about it.
• Coordinate the appropriate follow-up for your garage-door problem.
• Respond to your questions and provide service-related updates.
• Keep a record of your request for service coordination purposes.

We do not sell your personal information. We keep service-request communication separate from promotional messaging wherever possible.

Text Messaging

If you provide a mobile phone number and agree to be contacted, we may send you text messages related to your service request. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. See our SMS Consent page for details.

Information Sharing

We share your information only as needed to coordinate your service request — for example, with the local garage-door professional handling your request — and as required by law.

Data Retention

We retain your request information for as long as reasonably needed to provide service and respond to follow-up inquiries.

Your Choices

You may opt out of text messages at any time by replying STOP. To request access to, correction of, or deletion of your information, contact us at support@stlouisgaragedoorhelp.com.

Contact

Questions about this policy? Email support@stlouisgaragedoorhelp.com or call 314-648-2111.